We worked with Richard Hahn, and he was great. Very friendly and knowledgable. He answered all our questions, didn't pressure us and made us feel comfortable. However, Daniel wasn't so good. He told my wife she was making a bad decision to not buy their insurance, and uphold my wife an alarm system without telling her it cost money. An alarm system which I previously said I didn't want. All this happened while I had to step away from the office. Hopefully I can get them to fix this up for us.