How Are We Doing?

We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.

Hansel Toyota is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!

40 Testimonials
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I had my Previa serviced to include a transmission fluid change which went very well. I was disappointed only from the standpoint that my van did not receive a curtsey wash like my Accord at HANSEL HONDA..
cat
2015-07-05
I only had to get an oil change and a new battery for my smart key. The service was completed in a timely way. Everyone is courteous and the new dealership is very nice with a comfortable waiting area.
kandc
2015-05-28
I have bought my last 2 cars at Petaluma Hansel Toyota and continue to have all my service done there even though I live in San Rafael. The courtesy , honestly and reliability has made the trip from San Rafael unimportant. The last car I bought there is a 2006 Highlander and it is still performing like new thanks to the excellent service department. My next car will be bought from Petaluma Hansel Toyota and it will also be serviced there.
M. Johnson
2015-05-23
Lost a key and had to have a new one made. Took about 45 minutes. There was coffee, hot chocolate and pop corn while we waited. Very nice while we waited in the temporary shop and waiting room. They also gave a Veteran's discount of 10%.
carolm859
2015-03-03
Went to just look at vehicles and ended up buying 2 Toyota Tacomas. The sales person Patrick Alexopoulos was very helpful and honest. He explained everything and showed us a lot of the features we are very pleased with our trucks and the amazing service provided!
hilda
2015-02-19
Overall experience was awesome. Manny was great from start to finish :) I was expecting to by a used car and left in a brand new car. Very satisfied customer.
sarah.williams.16568
2014-11-12
Very fast and friendly service! Everyone was informative and polite. I have been waiting to get my malfunctioning radio replaced for a long time and everything was very prompt. Thank you.
holetoledo
2014-09-13
I had a minor problem with the ignition switch on my new Scion. It was promptly fixed under warranty. Eric Ulloa, the serivce guy with whom I dealt, was especially helpful and informative. A very good experience.
Hectorito
2014-08-22
We worked with Richard Hahn, and he was great. Very friendly and knowledgable. He answered all our questions, didn't pressure us and made us feel comfortable. However, Daniel wasn't so good. He told my wife she was making a bad decision to not buy their insurance, and uphold my wife an alarm system without telling her it cost money. An alarm system which I previously said I didn't want. All this happened while I had to step away from the office. Hopefully I can get them to fix this up for us.
smdupdf
2017-04-30
I came enquiring about Toyota products. Hansel staff were welcoming, answering my questions without any undue pressure. Staff member Manny Soudah came forward two times that I came to Hansel and was very informative regarding the features of the vehicles I was interested in. He provided the information I needed, was accommodating regarding trial runs of the vehicles I was considering and did not pressure me. He allowed me the time and space to make my deliberations. I was satisfied with my expe... More
James LCarrBMWAlternative
2014-11-16