How Are We Doing?

We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.

Hansel Toyota is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!

39 Testimonials
4.9 out of 5 stars
5 star
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I dealt with Blue, Robert, Keith, Katie, and then to finance. This was by far the easiest and best experience I have ever had buying a new car. I would recommend this dealership and this sales force to anyone looking for a great car buying experience.
charlielatham
2017-03-20
I purchased a 2016 RAV4 at Hansel Toyota last month and I must say I had a 5 star experience. In large part this was due to my sales rep RONA THAU. She really provides the top notch customer service that any business would be proud to provide. Rona is low key, attentive, knowledgeable, positive and has a past employment background that gives her a balanced set of life experiences allowing her to comfortably relate to anyone. She was efficient and yet gave me all the time I wanted so that I c... More
eric c
2016-05-25
Hansel Toyota was a great experience for me and my husband. Great staff. Very friendly,courtious,knowledgeable, no pressure. These guys are truly the best!
Deedee
2015-12-27
Between Hansel Toyota and Ford in Petaluma my experience with both dealerships has been a pleasure for me to be carefree of any services that I have needed. I go back to my very first purchase from then Known as Curtis Ford, in 1966. From that very first transaction to my very last one I have always felt comfortable with the suggested needs for my Toyota, Also I wish to recognize Eric Ulloa for his professional presentation for servicing my car on 12-3-2015
bobmaz42
2015-12-04
Cameron Park, while new to the organization was very friendly, very helpful, and eager to meet my needs. Keith the floor manager, was very helpful and very well aware of my needs. Sccott the finance manager was extremely thorough in discussing all of the options I had to choose from for the warrantee of my new vehicle.
Eddrials1
2015-11-23
Simply the nicest people I've ever encountered at a car dealership for service. It was my first time since moving out here and happily I've found a spot to take my 2014 RAV4
Joe
2015-10-24
Great buying experience with Hansel. I originally wanted a Tacoma Limited, but Boon patiently explained the models and features which led me to purchase a less expensive, albeit model that fit my needs! The buying process was non-pressured, efficient and easy. The entire team was friendly and helpful.
david o.
2015-10-23
Jason listen to my problem, which happened after my 95000 mile check up on a vacation in Wyoming. The electric panel went out, meaning no ability to know how fast I was going and how much gas I had left. The car would not turn off. All of this happened in very small towns. Jason listened check the car out and after research said Toyota would cover the cost of replacement. No" wiggling out" of who pays for the repair. We need more Jason.s in the car service business. Al Hirshen
al hirshen
2015-10-14
The service department called me (vs. me having to call them) to schedule the Perma Plate application on my new vehicle. First off, they had convenient appointment times available. Additionally, the staff was courteous and friendly and they had the vehicle done by the time they said they would. They detailed the car before the interior application and then returned it to me washed. It looked great!
MP
2015-09-15
I had my Previa serviced to include a transmission fluid change which went very well. I was disappointed only from the standpoint that my van did not receive a curtsey wash like my Accord at HANSEL HONDA..
cat
2015-07-05